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"I looked into it and couldn't believe it, like I felt like a freaking chump because I had been paying medical bills for all of these people that would've been eligible for free or reduced care if I would've known …
“You also want to avoid this culture of ‘innovation is this shiny magic bullet’. No.That's also a culture that we want to demystify. Innovation is ways of thinking, ways of doing, and of course ways of achieving concrete, tan...
"Where things fall apart is in the system design. It's in the how. It's not that the people are lazy. It's not that they're stupid, it's not that they're not trained well. It's not that the plan is flawed, –it's …