Future Nonprofit

Customer Service Episodes

Oct. 10, 2023

Southwest Airlines: Linda Rutherford - Weathering the Storm with Cult…

"Still, you saw those moments of person-to-person care and outreach that really do illuminate what it means to be a Southwest Airlines warrior, and that is that we're in this together. We're going to take care of each other a...

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Aug. 29, 2023

Liquid Death: Lance Blair - Authentic Culture and Brand

Liquid Death is more than just a beverage company. As CEO Mike Cessario puts it, their product is entertainment just as much as it is drinks. And while they are a for-profit company, their passionate commitment to the cause o...

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Aug. 15, 2023

The Bible Project: Michael McDonald - Setting The Table

"Whenever we're trying a new thing, if we're going into a new product, if we're going into a new marketplace, –whatever it is, we are running it through that grid; How are we being generous in this space? How are …

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