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"There is a decent chance that this works, and then if it works, and that if it can be what the vision and the promise is, then for our mission, which is to pioneer solutions to end global homelessness, it's …
"Still, you saw those moments of person-to-person care and outreach that really do illuminate what it means to be a Southwest Airlines warrior, and that is that we're in this together. We're going to take care of each other a...
"I looked into it and couldn't believe it, like I felt like a freaking chump because I had been paying medical bills for all of these people that would've been eligible for free or reduced care if I would've known …
"Whenever we're trying a new thing, if we're going into a new product, if we're going into a new marketplace, –whatever it is, we are running it through that grid; How are we being generous in this space? How are …
"Where things fall apart is in the system design. It's in the how. It's not that the people are lazy. It's not that they're stupid, it's not that they're not trained well. It's not that the plan is flawed, –it's …
" There was a need to be able to humanize the North Korea issue, the North Korean people, and how we define success of redefining North Korea, rebranding North Korea. It's that when we go out and you ask somebody, …